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BBC Health News
Covid: Raab defends 'targeted' new coronavirus measures
23 Sep 2020 15:56
Some scientists say they don't go "anywhere near far enough", while others say they need time to work.
Covid: US death toll passes 200,000
23 Sep 2020 03:28
The US is the worst hit country in the world and cases are still continuing to rise, data shows.
Covid-19: Health workers 'sick' with fear at thought of second wave
23 Sep 2020 11:37
An NHS boss says staff anxiety is the highest he has seen in 30 years as Covid-19 cases rise again.
Coronavirus: Whitty and Vallance faced 'herd immunity' backlash, emails show
23 Sep 2020 02:10
Chris Whitty and Sir Patrick Vallance were alarmed by questions over the controversial concept, emails show.
Yew Trees hospital: Ten staff suspended at mental health unit
23 Sep 2020 13:16
Inspectors say CCTV footage appeared to show episodes of "physical and emotional abuse".
Covid: Ban on meeting in houses extended across Scotland
22 Sep 2020 21:53
Nicola Sturgeon says visiting other people's homes will no longer be allowed as part of efforts to slow the virus.
Our Responsibility To You
We endeavour to provide a friendly and efficient service with patients treated in a professional and helpful manner by all members of staff.
Practice premises will be kept clean, safe and tidy. Wheelchair access is available. Disabled toilets are available.
Patient confidentiality will be observed by all members of staff at all times.
Any request for an urgent visit will be passed to the duty doctor for clinical assessment and appropriate action. Less urgent visits will be seen on the day of request or later by agreement with the patient.
Patients with an urgent problem will be offered a consultation the same day, although not necessarily with their doctor of choice.
Patients attending the surgery will be seen as near to their appointment time as is possible. We believe an appointment system with a flexible approach is, on balance, the best method of arranging consultations for patients and doctors. However, patients do present with a wide variety of problems which can sometimes be complex and time consuming. Where there is undue delay patients will be informed and an explanation given.
Telephone calls will be answered with the minimum possible delay and the name of the staff member given if requested. Telephone lines are busiest before 11.00am, especially on a Monday morning. For non-urgent matters it will be easier to get through to the surgery after 11.00am.
Your Responsibility To Us
Help us to help you.
Please let us know if you change your name, address or telephone number.
Please do everything you can to keep appointments. Tell us as soon as possible if you cannot attend as our doctor appointments are in great demand. Your appointment can then be offered to another patient.
Home visits should only be requested for patients who are seriously ill. It is important to bear in mind that most medical problems are dealt with more effectively in the clinical setting of a well-equipped surgery.
Many problems can be solved by advice alone; therefore patients should not always expect medicines to be prescribed at every consultation.
We ask that patients treat the doctors and staff with courtesy and respect.
Remember, you are responsible for your own health and the health of your children. We will give you our professional help and advice. Please act upon it.