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PPG Terms of Reference

Bartholomew Medical Group PPG
Terms of reference
(As agreed by the PPG meeting 4th June 2013)

  • To facilitate good relations between the Practice and patients by communicating patients' experience, interests and concerns and by providing feedback to the Practice on current procedures and proposed new developments.
  • To help maintain good relations and communication between the Practice, the local community and other bodies.
  • To explore ideas identified from patient surveys.
  • To be a forum for ideas on health promotion and self-care.
  • To evaluate and review the effectiveness of the PPG not less than once a year. These Terms of Reference may be reviewed according to emerging needs.

Members of the PPG make a commitment to respect Practice and patients' confidentiality at all times.

Ground rules

  • This meeting is not a forum for individual complaints and single issues.
  • We advocate open and honest communication and challenge between individuals.
  • We will be flexible, listen, ask for help and support each other.
  • We will demonstrate a commitment to delivering results, as a group.
  • Silence indicates agreement – speak up, but always go through the chair.
  • No phones or other disruptions.
  • We will start and finish on time and stick to the agenda.
  • All members are equally important and all opinions should be respected
  • Discrimination on any grounds will not be tolerated
  • Matters discussed within the room should be assumed confidential unless otherwise stated
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